SIP Trunk Call Manager

SIP Trunk Call Manager provides you with all the benefits of Gamma SIP Trunks together with feature-rich, centralised call control.

SIP Trunk Call Manager offers a powerful business continuity solution, giving you the ability to manage your number estate and all aspects of your inbound calls. Consolidate all your numbers into a single platform and never miss a call.

Features at a Glance

  • Termination on number
  • Time/day of week routing
  • Call distribution
  • Geo or Non-Geo termination directly on the SIP endpoint
  • Email alert on missed call
  • ‘One Touch’ business continuity
  • Date routing
  • Snapshot Management Information Statistics
  • Voicemail
  • Advanced statistics
  • Call Whisper agent notifications
  • Push reports-Advanced statistics via email
  • SIP Trunk Call Manager app
  • Hunt groups
  • Call queuing
  • Divert on busy/out of office/no answer

Features in Details

SIP Trunk Call Manager

Manage your calls in busy hours

  • Schedule call routing in advance according to business hours and call handling preference
  • Maximise call handling potential and provide improved service to the caller
  • View call handling performance at a glance and monitor inbound call handling efficiencies
  • Ensure you are notified of any unanswered/engaged calls – ideal management tool for ensuring staff productivity and following up every sales lead
  • Set up date-specific routing in advance – e.g. Bank holidays
  • Provides a user with quick access to key functionality and ability to view essential call stats whilst on the move and access to call plan routing changes via a handheld smartphone/service

Demonstrate excellent customer service

  • Serial, random, prioritised or simultaneous hunt group enables calls are answered by specific people or the most available person
  • Serial hunt group and percentage-based routing enables load balancing of calls across sites or teams
  • Queue incoming calls on destination number to assist with call handling during peak busy periods
  • Provide great customer service by providing callers with an option to leave a message when unavailable to tale their call
  • Online access to comprehensive call statistics which enable informed business decisions

Business continuity and flexible working

  • Terminate any 01, 02, 03 and 08 number and control via an intuitive online portal or app
  • Redirect inbound calls to achieve business continuity and flexible working
  • Pre-build designated business continuity call plans for your inbound number(s) with the ability to invoke/restore last active call plan instantly – immediate business continuity in the event of office evacuations
  • Provides recipients with full or summarised advanced statistics reports via email daily, weekly or monthly period

SIP Trunk Call Manager Pricing

 

 

 

SIP Trunk Call Manager is price-based on the number of active DDIs on the portal.

We have some special offers for orders placed before March 2019. For more information, please contact your Account Manager.

SIP Trunk Call Manager Pricing

DDIsPrice per month
020£15.00
2150£25.00
51100£35.00
101200£50.00
2011000£150.00
10012000£300.00

For more information about our SIP Trunk Call Manager service, please call 0800 206 2107 or email us.