SIP Trunk Call Manager

SIP Trunk Call Manager provides you with all the benefits of Gamma SIP Trunks together with feature-rich, centralised call control.

SIP Trunk Call Manager offers a powerful business continuity solution, giving you the ability to manage your number estate and all aspects of your inbound calls. Consolidate all your numbers into a single platform and never miss a call.

Manage your calls in busy hours

• Schedule call routing in advance according to business hours and call handling preference
• Maximise call handling potential and provide improved service to the caller
• View call handling performance at a glance and monitor inbound call handling efficiencies
• Ensure you are notified of any unanswered/engaged calls – ideal management tool for ensuring staff productivity and following up every sales lead
• Set up date-specific routing in advance – e.g. Bank holidays
• Provides a user with quick access to key functionality and ability to view essential call stats whilst on the move and access to call plan routing changes via a handheld smartphone/service

Demonstrate excellent customer service

• Serial, random, prioritised or simultaneous hunt group enables calls are answered by specific people or the most available person
• Serial hunt group and percentage-based routing enables load balancing of calls across sites or teams
• Queue incoming calls on destination number to assist with call handling during peak busy periods
• Provide great customer service by providing callers with an option to leave a message when unavailable to tale their call
• Online access to comprehensive call statistics which enable informed business decisions

Business continuity and flexible working

• Terminate any 01, 02, 03 and 08 number and control via an intuitive online portal or app
• Redirect inbound calls to achieve business continuity and flexible working
• Pre-build designated business continuity call plans for your inbound number(s) with the ability to invoke/restore last active call plan instantly – immediate business continuity in the event of office evacuations
• Provides recipients with full or summarised advanced statistics reports via email daily, weekly or monthly period