Mitel MiContact Centre
Our Mitel MiContact Centre products help businesses of all sizes to serve their customers more effectively while improving employee productivity and controlling operational costs.
Available in a range of sizes and to complement the MiVoice Office and MiVoice Business communications, Mitel Contact Centre Solutions can be scaled to suit a single site with up to 10 agents through to distributed, multi-site, virtual contact centres of any size.
Whether it is a department, an enterprise or something in between, the goal of any contact centre is ensuring that customers get the kind of service they need to build and maintain profitable relationships.
Contact centres that build relationships
Whether it is a department, an enterprise, or something in between, the goal of any contact centre is to provide the excellent and efficient customer experience required to build and maintain profitable relationships:
- Empower customers
- Ensure agent productivity
- Manage efficiently
- Streamline operations
A Mitel solution for Any Contact Centre
MiContact Centre Workgroup Edition (available on the MiVoice Business platform) is designed to meet the needs of informal contact centres up to 200 agents across multiple sites.
MiContact Centre Business Edition (available for the MiVoice Business platform) delivers robust contact centre, IVR and multimedia functionality and reporting but is packaged specifically for small contact centres that have sophisticated, enterprise-grade requirements.
MiContact Centre Enterprise Edition (available for the MiVoice Business platform) is a robust, highly flexible solution that delivers feature-rich IVR capabilities and contact centre monitoring, reporting, forecasting, and agent productivity tools for the most sophisticated contact centres, including virtual, multi-media contact centres with multiple locations and remote agents.
Built natively on the Microsoft Lync Server call control and Lync desktop client, MiContact Centre for Microsoft Lync is an end-to-end Lync solution that combines multi-media capabilities, a feature-rich IVR, ACD routing with in-queue messaging, extended Lync presence, real-time reporting, historical monitoring and forecasting, and CRM screen pop functionality.
MiContact Centre Outbound is a preview, progressive, power, and predictive outbound dialling solution that includes tightly integrated Customer Relationship Management, campaigning, and agent scripting capabilities.
MiContact Centre Live is a true cloud solution that enables businesses to intelligently deliver quality customer experience anywhere, anytime, from any device, and across any channel.