Mitel MiCloud Enterprise

With MiCloud Enterprise, you can bring unified, mission-critical communications into the cloud for increased efficiency, simplicity and mobility. Designed for large enterprises and other companies that require a rich unified communications (UC) environment, MiCloud Enterprise delivers the highest levels of performance, reliability and security through our global, mobile cloud.

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Mitel MiCloud Enterprise Benefits

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Collaboration is Smarter with Mitel MiCloud Enterprise

Real-time communications is the key to better collaboration. With MiCloud Enterprise, you get the built-in capabilities of MiCollab to foster real-time collaboration using voice, video, IM, document sharing and more—all from a single, unified application that moves seamlessly between desktops, mobile devices and the cloud.

Master mobility

Mobile communication is a mandate in a world where millennials will soon make up more than half of the workforce. Cloud communications brings mobility into all communications and allows colleagues and customers to choose how they communicate.

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Delight your customers

Enterprises face a new generation of consumers who expect personalized service, high availability, simplicity and the flexibility of self-service. We deliver those features through MiCloud Contact Center: an enterprise-class contact center solution with built-in intelligence and advanced customer service features. You are able to deliver advanced self-service capabilities including announced wait times based on media choices.

A Choice of IP Phones

The MiVoice 6900 series boasts exceptional HD audio quality, one-touch Bluetooth pairing and seamless integration with your mobile phone. The series of phones can keep you productive by allowing an easy and intuitive way to switch calls between your desk phone and your mobile phone.

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Hosted unified communications-as-a-service

Get a complete UCaaS environment with customizable options and seamless integration with top business applications like Microsoft Lync/Skype, Salesforce, Google and more. You get everything you need in one cloud and one solution from the number one cloud provider.

Mobile, simple and flexible

Get maximum flexibility to create your own communications environment without the complexity of managing it yourself. MiCloud Enterprise can scale gracefully from 100 to 10,000 users, allowing your business to grow and add features at your own pace.

Multi-office environments

Users enjoy the same communications experience anywhere, anytime on any device. Applications and information move seamlessly because they’re stored in the cloud. But they also feature advanced security protection to ensure that sensitive data remains safe.

Collaborate smarter

  • Bring Microsoft Outlook, Louts Notes, Google, Lync/Skype and other applications into conversation for true unified communications
  • Enjoy robust features including presence-based awareness, instant video communication, visual voicemail, attendant console and much more

Work anywhere

  • Deliver a single communications portal that displays consistently on desktops, laptops, smartphones and tablets including Android, Blackberry, iOS and Microsoft devices
  • Give customers the freedom to communicate using voice, email, text or chat from any device

Delight your customers

  • Combine your contact center with CRM or other business applications to deliver real-time customer intelligence to agents across any medium (voice, video, chat, etc.)
  • Identify customers based on stored profiles and intelligently route them to the right  agents/resources

For more information about our Mitel MiCloud Enterprise service, please call 0800 206 2107 or email us.