PC Desktop Client / Softphone

Connect your office phone to your laptop / PC / mobile and access a range of features to ensure your colleagues and customers are always in contact.

  • Reduce costs by using the desktop client as a softphone with a headset
  • Monitor contacts’ availability using Presence
  • Send Instant Messages

Horizon Desktop Client

Horizon Hosted Auto Attendant

Horizon Hosted Auto-Attendant

You can use Auto Attendant to provide callers with call routing options for different areas of the business or create announcements to inform callers of details such as opening hours and website address when the office is closed.

Call Queuing

  • Customised welcome / hold music / comfort message at timed intervals
  • User breakout from Call Queue to voicemail
  • Simultaneous Hunt Group instantly delivers calls to all available contacts within Call Queue Group

Call Queuing within Horizon Hosted Applications

Horizon Hosted Applications - management-reporting

Management Reporting

Through our partnership with Akixi, the leading hosted call-management service provider, you can access a data feed for your Horizon service, allowing you to export the statistics you need to manage your business.

  • Real-time stats
  • Track after-hours calls
  • Analyse internal call patterns
  • Push reporting and alarms

Call Recording

This optional feature allows secure online access to file storage and retrieval of call details. You can set Horizon to record some calls, all calls or record calls on demand.

Horizon Hosted Applications - Call Recording

Horizon Hosted Applications - Contact Centre

Horizon Call Centre

The call centre add-on makes inbound calls easier to manage and distribute. It is simple to set up and to use via a web-based admin interface.

  • Call Queue Announcements
  • Assign users to Supervisors to ensure availability
  • Codes can be set up to specify non-availability of users

CRM Integration

Compatible with over 20 of the top CRM packages including Salesforce and Microsoft Dynamics, Integrator CRM helps users to be even more efficient and productive by providing access to contacts and the ability to dial directly from your CRM system.

Horizon Hosted Applications - CRM Integration

Horizon Hosted Applications - Fraud Management

Fraud Management

  • Pre-set individual call limits against specific endpoints or users
  • Automatic call barring where thresholds are breached
  • Peace of mind that you will not be responsible for any fraudulent over-spend above the configured threshold limit

For more information about our Horizon Hosted Telephony Service call 0800 206 2107 or send us an email.