Horizon Phone System
We have an excellent team of support staff who ensure the deployment and migration of our Hosted Phone System solution is first class.
Horizon Hosted Phone Systems
Cavendish Communications has been providing Horizon Cloud Phone Systems to businesses since 2010 and we have seen this market grow from a trickle of early adopters to a steady flow of business clients migrating to the cloud.
We have an excellent team of support staff who ensure the deployment and migration of our Hosted Phone System solution is first class. The knowledge and experience we have developed to provide trouble free installations, reliability and professional support is absolutely essential when considering a Hosted Phone System supplier.
Horizon Hosted Phone System
Horizon Hosted Phone System is a complete business communications service that provides an extensive range of fixed and mobile telephony capabilities via an easy-to-use web portal.
Horizon is the number one cloud telephony solution on the market today and has the most comprehensive list of features to support every business no matter what size.
Horizon’s popularity is based not only on its features but on its carrier grade reliability, together with a simple commercial offering with no upfront capital cost and a per user per month payment basis.
Adding a One Off Item to a Schedule
Why do SMEs choose the cloud?
Key features of a hosted service
- ‘One number’ anywhere
- One voicemail box
- Allows flexible working
- Choice of numbers
- Business continuity
- Click to dial
- Lower call costs
- An on demand service
- Multiple sites linked
- Call notify by e-mail
- 15 way conferencing
- Transfer of calls from fixed to mobile
Horizon Hosted Phone System Features
Horizon Hosted Phone System Applications
A Choice of IP Phones
Choose from our popular Poly and Cisco IP Phones with colour displays and touch screen options together with our stylish Poly conferencing units.
PC Desktop and Softphone
Bring the power of Horizon to your desktop/laptop PC or Android mobile and access a range of features to ensure your staff are always in contact.
Auto Attendant
Provide callers with call routing options for different areas of the business or create announcements to inform callers of opening hours if closed.
Call Queuing
Manage incoming calls effectively and deliver them to groups, as soon as users become available. Provide information and choices to your callers.
Management Reporting
Know how many calls you are getting, how they are being handled and who is handling them? Export the reports you need to manage your business.
Call Recording
Record inbound or outbound calls for compliance, customer service or audit purposes with secure online access to file storage and retrieval of call details.
Call Centre
The Horizon Call Centre is cloud-based service with an extensive range of inbound call centre capabilities and is suitable for the smallest to the largest contact centre.
CRM Integration
Horizon Integrator provides interaction with key programs such as Outlook and Skype for Business and Integrator CRM is compatible with over 20 of the top CRM packages.
Fraud Management
Horizon’s fraud management services protect you from fraudulent activity, hacking or unauthorised call spends with call limits and automatic barring.
Assured Broadband Services
We offer a full range of assured broadband services dedicated to voice, with prioritised network traffic and UK-based 24/7 support with SLA’s.
Horizon Collaborate
Collaborate is a completely Unified Communications and Collaboration solution offering services such as instant messaging, presence, video, desktop and application sharing, and the calling features that you get with Horizon today.
All driven through a single, intuitive interface available on PC and Mac as well as IOS and Android smart devices. Think of it as a feature-packed, cloud-based single unified communications replacement for Horizon calls, Skype for Business and LoopUp, with all the features and functionality of the Horizon telephony service.
Horizon Mobile – Connect
Cavendish has launched a new Mobile Solution which can be closely integrated with customers’ existing Horizon System.
Horizon Mobile is a mobile service built exclusively for the UK business market, designed to deliver improved coverage for voice and data. With Horizon Mobile your device will empower, not hinder your ability to conduct business. It has travel bolt-ons that are as flexible as your schedule, a fixed/mobile convergence roadmap that prepares your business for the future and you’ll get a network provider with a focus on customer service excellence.
Call Management Solutions
Our Call Management Software for Businesses includes real-time call analytics, giving you greater insight into your call operations and helping you manage your telephone resources and usage more effectively.
The software’s reporting functionality allows you to scrutinise and analyse your call traffic more deeply, including the Unreturned Lost Calls report which gives you the opportunity to minimise potential lost revenue. It also allows you to view your reports in list, chart or BLF view.
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