Improve Resourcing and Customer Service Levels
For essential management information on how many calls are received, answered, engaged or not answered, by the hour, on each day, we offer a cost effective Inbound Call Analysis Service.
We can now provide you with a monthly report on your inbound call traffic to your main business number which includes:
- Number of calls per day
- Number of calls per hour
- Average caller wait time
- Average call duration
- Number of calls answered/unanswered/engaged