Improve Resourcing and Customer Service Levels

Inbound Call AnalysisFor essential management information on how many calls are received, answered, engaged or not answered, by the hour, on each day, we offer a cost effective Inbound Call Analysis Service.

We can now provide you with a monthly report on your inbound call traffic to your main business number which includes:

  • Number of calls per day
  • Number of calls per hour
  • Average caller wait time
  • Average call duration
  • Number of calls answered/unanswered/engaged

Gain insight into when your peak inbound call times are in order to optimise resourcing and customer service levels.

This service is available to Cavendish landline customers only. Your monthly analysis is supplied with your Cavendish bill each month.

For more information about Inbound Call Analysis, please call 0800 206 2107 or email us.