Mitel Phone System
Cavendish has a direct and long-term relationship providing Mitel Telephone Systems, giving us vast experience in the complete range of Mitel Phone Systems. Whether a small business phone system, medium or large enterprise our own in house engineers, fully trained to the latest accreditation, will configure install and maintain all our systems.
Mitel MiVoice Business
Mitel’s MiVoice Business communications solution provides businesses like yours with the foundation to building a real-time communications landscape that allows employees to remain connected with colleagues and clients – no matter where their day takes them and no matter what device they choose to use.
While there are numerous ways that businesses and their clients can connect with each other, voice remains at the core of a business unified communications solution.
Benefits of Mitel MiVoice Business
Complete flexibility
Benefit from deployment flexibility via the simplicity of a subscription model, whilst offering flexibility to stay on-premise or modernise to the cloud.
Collaborate effectively
Bring your employees together through messaging, video conferencing, screen sharing and file sharing across or desktop and mobile applications.
Remote working enabled
Consistent and effective communication between employees across the platform wherever they are.
Adaptable system
Mitel offers a variety of service plans enabling you easily adjust the quantity of users as business size and demand fluctuates.
Mitel MiCollab
Mitel MiCollab is an enterprise collaboration software that delivers unified messaging, mobility, teleworking, and audio, web and video conferencing services tailored to the needs of today’s mobile workforce.
It includes a wide range of solutions to help your business build stronger relationships, enhance productivity and innovation and reduce costs. As workforce roles become more varied and workers more widespread geographically, collaboration becomes more challenging than ever and more important.
Benefits of MiCollab
Dynamic
Real-time communication and collaboration ensures easy, ongoing sharing of ideas and information.
Richly interactive
Easy sharing of documents and presentations make for more productive brainstorming and training sessions.
One unified platform
Maintain a consistent communications flow across all devices from a single platform.
Accelerate productivity
Gone are the days of fragmented communication. MiCollab enables a streamlined experience, allowing your employees to work more efficiently.
Mitel MiContact
Mitel MiCollab is an enterprise collaboration software that delivers unified messaging, mobility, teleworking, and audio, web and video conferencing services tailored to the needs of today’s mobile workforce.
It includes a wide range of solutions to help your business build stronger relationships, enhance productivity and innovation and reduce costs. As workforce roles become more varied and workers more widespread geographically, collaboration becomes more challenging than ever and more important.
Benefits of MiContact
Cloud-based
MiContact Centre Live is a true cloud solution that enables businesses to intelligently deliver quality customer experience anywhere, anytime, from any device, and across any channel.
Elevate brand touchpoints
Provide consistent, superior customer service across all of your brand contact touchpoints, no matter where they contact you from (phone, email, SMS text, web chat, and social media).
Facilitate 200+ agents
MiContact Centre Workgroup Edition (available on the MiVoice Business platform) is designed to meet the needs of informal contact centres up to 200 agents across multiple sites.
Feature rich
This solution delivers IVR capabilities and contact center monitoring, reporting, forecasting, and agent productivity tools for the most sophisticated contact centers, including virtual, multi-media contact centers with multiple locations and remote agents.
Mitel Phone System features
Auto attendant
Provide callers with menu options for call routing using auto attendant.
Last number redial
Redial the latest number for efficient and convenient contact.
Call recording
Useful for audit trails, compliance, or training purposes.
Automatic call back
Minimise missed calls and allow customers to request a call back when lines are very busy.
Hot desking
Use your number and preferences on any enabled phone i your company.
Unified messaging
Delivering voice messages as e-mail attachments to play back on any device.
Hold music
Keep your customers entertained whilst on hold to optimise call retention.
Hunt groups
Direct and allocate certain calls towards chosen departments to maintain sophisticated user experience.
Call centre
The Horizon Call Centre is cloud-based service with an extensive range of inbound call centre capabilities and is suitable for the smallest to the largest contact centre.
