The Bureau’s old telephone system was inadequate because on some desks there was only one fixed handset between four advisers. Not only has the new system provided more handsets but they have also supplied two hands free, which means that advisers can take them into an interview to make and receive calls on behalf of clients.
Citizen’s Advice Bureau District Manager Jackie Wilkes said, “This has speeded up the advice giving process as the advisers have instant access to a phone and can respond more quickly to enquiries during an interview. We have also been able to designate one of our phones for telephone advice only which is a more effective way of handling calls. On top of all this, having negotiated a favourable rate with Cavendish Communications, we expect to see a reduction in the cost of calls which are a major expense for the Bureau.”
Commenting on the donation Cavendish Chairman Andrew Walker said, “We are happy to support such a valuable and worthy local charity.”