Microsoft Teams Direct Routing

MS Teams Direct Routing

Give Microsoft Teams a Voice!

Microsoft Teams is everywhere at the moment. It is the go-to flexible office and homeworking application that comes free with Office 365 and as their advertising says, “socially distant but virtually unstoppable.”

With home working now extensively used across the UK, it is vital to support employees by ensuring they stay connected and productive. With features such as chat, video meetings, calling between colleagues, and collaboration tools all supported, Microsoft Teams does just that. The key feature missing it seems, is the ability to make and receive external calls via the public telephone network (PSTN), unless you opt to upgrade and include the potentially expensive Microsoft calling plan.

That is until now, we are able to offer Direct Routing for Microsoft Teams allowing users to make both internal and external calls, completely integrated from within the Teams application that many employees are already familiar with. Direct Routing comes with free calls to local, national, and mobile numbers. Users can also receive external inbound calls allowing for a location independent call centre capability. A seamless experience for all of your users, whether they are office based or homeworking. A teams phone system is going to become a very important part of business going forward and a way of future proofing for any event or trend that sees more home working.

What is Microsoft Teams Direct Routing?

Direct routing is the process of routing Microsoft Teams to the traditional phone network (PSTN).

Teams used to be just an internal collaboration tool but now it can be used as a cloud-based business phone system.

Microsoft Teams Direct Routing is the flexible, accessible, and cost-effective alternative to Microsoft Teams Calling Plans allowing your organisation to make calls within Microsoft Teams using SIP trunks to route the calls.

What is required to enable Direct Routing?

For an organisation to enable Direct Routing, the following components are required:

Microsoft 365 or Office 365 licence including Teams
Microsoft Phone System add-on
An Internet connection

How can you benefit from using an MS Teams Direct Routing Phone System?

Direct Routing with Teams enables the ability to make and receive external calls
Direct Routing is more cost effective than a Microsoft Teams Calling Plan
Free call bundles 01,02,03 and mobile numbers per user
The free call bundles* are aggregated across all users
Using Direct Voice you partner with a Telecoms Specialist that understands and knows voice services
Build in additional resilience so you are not totally dependent on Microsoft
Keep your existing PSTN numbers
As a voice specialist we have years of experience and expertise in porting and provisioning numbers
If you move all your inbound & Office numbers to the Microsoft cloud it might be tricky to port them out if you’re not happy
Direct Routing is delivered by a Tier 1 partner over Carrier Class Infrastructure who is a Microsoft Direct Partner
Voice includes QOS to ensure high quality service
Good Contact Centre capability using a combination of SIP Trunk Call Manager & Inbound features

* Free calls dependent on contract period

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Common Questions

How much does Microsoft Teams Direct Routing cost?

Cavendish offers highly competitive packages based on the number of users and type of Office 365 licences required and are able to supply all of the required components in one place. This will include your Office 365 licences, direct routing with free minute calling plans, and all technical support to implement the solution seamlessly and effectively.

Who is Direct Routing for?

Any business using Teams (or looking to roll it out) and wanting to use this as their telephone system.

What about Skype for Business?

Many businesses already use Skype for Business as their Microsoft based telephony platform. However, Skype for Business is being retired in 2021 with Microsoft encouraging all users to transition to Teams.
In addition to Skype functions like; instant messaging, screen sharing and web conferencing, Teams adds; centralised chat/collaboration, persistent chat, and much more.

Is this a cheaper alternative to Microsoft Teams Calling Plans?

Yes; Direct Routing offers a cost-effective alternative that works flexibly with differing requirements across departments.

I still have some questions, what shall I do next?

With any questions, please get in touch with our team. We are happy to help and offer a no-obligation consultation and quote.

As a trusted Microsoft and Gamma Partner, you are in safe hands with Cavendish when it comes to your telephony and Teams integration.

Yealink Teams Handsets

MP56 Microsoft Teams

Based on Android 9 OS, MP56 is a Microsoft Teams or Skype for Business tailored IP phone with a 7-inch capacitive touch screen, which offers a fast response speed. It facilitates high-quality collaboration with flexibility thanks to Yealink Optima HD voice and magnet handset, dedicated Teams button in the Teams model, and Bluetooth connectivity to Bluetooth headsets. This easy-to-use and reliable option is ideal for knowledge workers.

T56A for Microsoft Teams

An Android-based phone, with Optima HD voice and a 7-inch capacitive touch screen, enhances collaboration thanks to its high-quality phone performance and consistent Microsoft Teams-tailored experience, both of which make it ideal for office workers.

T55A for Microsoft Teams

An Android-based phone featuring a 4.3-inch capacitive touch screen and consistent Teams or Skype for Business tailored experience. This easy-to-use and reliable desk phone is ideal for office workers, front desks and common areas. The T55A facilitates high-quality collaboration with flexibility thanks to its support for Yealink Optima HD voice and Yealink Noise Proof Technology, and its USB port for a Bluetooth dongle.

VP59 for Microsoft Teams

This Android-based phone is ideal for personal desks or an open workspace thanks to a full HD pluggable camera that affords flexible video meeting views as well as the ability to connect wireless microphones. The VP59 supports Office 365 and Microsoft Teams.

About Gamma

Microsoft Teams – Direct Routing combines the pedigree of the UK’s leading SIP Trunk provider with the ubiquity of the world’s largest business communications platform.

As one of the largest network operators in the UK, with a reputation built on technical expertise and voice service delivery, Gamma have an in-depth experience of SIP implementations, working with organisations of all sizes.

Gamma voice services can be fully integrated into MS Teams with full PSTN breakout. It has triplicate entry points into Microsoft Azure providing high levels of resilience and availability.