Horizon Phone System
Horizon Hosted Phone System is a complete business communications service that provides an extensive range of fixed and mobile telephony capabilities via an easy-to-use web portal. Horizon is the number one cloud telephony solution on the market today and has the most comprehensive list of features to support every business no matter what size or business structure.
Horizon
Horizon is the number one cloud phone system on the market today and has the most comprehensive list of features to support every business no matter what size. Cavendish were one of the first telecoms organisations to start providing Horizon, so we have a wealth of experience in provisioning, installing, training and supporting every type of phone system configuration modern businesses require.
Horizon Phone System features
Auto attendant
Provide callers with menu options for call routing using auto attendant.
Last number redial
Redial the latest number for efficient and convenient contact.
Call recording
Useful for audit trails, compliance, or training purposes.
Hunt groups
Direct and allocate certain calls towards chosen departments to maintain sophisticated user experience.
Fraud management
Horizon's fraud management services protect you from fraudulent activity, hacking or unauthorised call spends with call limits and automatic barring.
Hot desking
Use your number and preferences on any enabled phone i your company.
Unified messaging
Delivering voice messages as e-mail attachments to play back on any device.
Built in reporting
Providing useful managing information through detailed reports on your Horizon dashboard.
Hold music
Keep your customers entertained whilst on hold to optimise call retention.
Call centre
The Horizon Call Centre is cloud-based service with an extensive range of inbound call centre capabilities and is suitable for the smallest to the largest contact centre.
Premium handset range
Improve user experience by pairing, stylish, intuitive handsets to collaborate with your superior Horizon phone system.
CRM intergration
Horizon Integrator provides interaction with key programs such as Outlook and Skype for Business and Integrator CRM is compatible with over 20 of the top CRM packages.
Automatic call back
Minimise missed calls and allow customers to request a call back when lines are very busy.
Horizon is your perfect match if...
You need flexible working
Hybrid working or working from home? Horizon adapts to suit your employees and your customers, wherever you are.
You need 360 management
Gain a holistic view of all communications across your business via a single interface.
You need scalability
Horizon is extremely adaptable and expandable, simply add users to meet the evolving needs of your business.
More than just a Phone System
Enhance Horizon’s capabilities by adding extra platforms and integrations to maximise its performance, benefiting both you and your customers. See your options below.
Horizon Collaborate
Collaborate is a completely Unified Communications and Collaboration solution, offering services such as instant messaging, presence, video, desktop and application sharing, and the calling features that you get with Horizon today.
All driven through a single, intuitive interface available on PC and Mac as well as IOS and Android smart devices. Think of it as a feature-packed, cloud-based single unified communications replacement for Horizon calls, Skype for Business and LoopUp, with all the features and functionality of the Horizon telephony service.
Horizon X Microsoft Teams
If you are looking to enable voice capabilities within your Microsoft Teams platform, you can now integrate it with Horizon so that you can use the Teams platform as your phone system dashboard. Have the best of both worlds and benefit from the sophisticated features of Horizon and the familiarity of the Teams application with this cost-effective alternative to Microsoft calling plans.
Horizon Contact
Simplify your management of customer interactions with Horizon’s cloud based omni-channel contact centre. It links and monitors all exchanged customer voice, email and webchat interactions via intelligent routing. Impress your customers as contextual history data is recorded on the customer’s CRM account profile to provide any employee with the necessary information to deal with the customer’s enquiry, without them needing to repeat themselves across departments.
