Customer Feedback

At Cavendish, we regularly check in with our customers to ensure that they are happy with their services. If you’d like to hear more about any of these testimonials, please contact us at Alternatively, visit our Case Studies page to read in more depth how we’ve enhanced our customer’s business communications.

“Thank you for all your hard work and assistance since Government Restrictions in March and now. We are extremely pleased with the service provided, it has been a challenging start to the contract none of us expected we would be facing this but we feel extremely pleased we made the right decision when we awarded the contract in January to Cavendish. Please pass on our thanks to all those who have supported us during this period!”
Places Leisure
“At a moment of critical need, with government implementing social distancing rules and others unable to deliver, you proved to be the most effective, understanding and pro-active organisations dealing with communication. The account manager listened, understood and helped in achieving what we wanted and in making sure that we would be able to continue to help the many vulnerable people accessing our service. For that I thank you!”
Chichester Citizens Advice
“ I was very grateful for the support provided by Cavendish. They presented a range of cost-effective options and supported us in the process of selecting the Panasonic solution and then ensured the installation was completed on time and within the budget. The academy can now benefit from significantly reduced telephony costs for the years to come. I would have no hesitation in using Cavendish or the CPC contract in the future.”
Academies Enterprise Trust
Academies Enterprise Trust
What a great team! Right from the outset to go-live they have been patient, professional and supported us every step of the way. I’d recommend Cavendish to anyone who needs a phone system – they are exceptional at what they do.
Lewes District Council, Eastbourne Borough Council
Lewes District Council
“Brilliant people with a great product and service. Nothing is too much of a problem and it always gets sorted even if it’s not Cavendish’s problem to fix! 10/10”
Creative Pod
"The guys who worked on site have provided an exemplary service. They were both professional and courteous throughout. The work has been completed to a high standard. Many thanks for all the hard work and for completion ahead of schedule."
East Sussex County Council
East Sussex Council
“We are a key worker charity supporting some of the most vulnerable people in West Sussex whose lives have been turned upside down during the Coronavirus crisis. In the space of 10 days we had to transform our service from being significantly face to face to being almost entirely remotely delivered. Cavendish have been superb in supporting our rapid transformation. At a busy time for them, they were able to help us reach a sound strategic plan that would support our organisation through and beyond the current crisis. They were at hand to support the rapid remote rollout of mobile phone hardware and software to staff and volunteers, many of whom had limited technological skills.”
West Sussex Citizens Advice
“When one of our telephones stopped working and couldn’t be replaced within the current set-up, we realised that a system overhaul was long overdue. We approached several companies for quotes and Cavendish was unquestionably our preferred company. We like to use local companies wherever we can, but Cavendish also had the “can-do” attitude that we like and costs were very competitive. We needed a good, fast broadband service as well as an integrated telephone system. Cavendish explained the different possibilities and costs and then proceeded to set up the system with minimal input from us whilst keeping us informed throughout. We wanted to set up in the main office first with outlying departments brought in as needed. This all proceeded to plan which made life much easier for all involved.We now have a system that can be easily upgraded when necessary and, crucially, works well!”
Newhaven Port
Newhaven Port
“Cavendish Communications successfully won our tender in December 2019 with a very competitive bid and we migrated a large amount of mobile connections seamlessly over the Christmas holidays. The migration was very smooth with regular meetings and constant communication throughout & Since the migration, and through the subsequent lockdown we’ve added a further 50 connections to our estate, and again, all of this has been completed with ease and efficiency.The value of your supplier is always apparent in a crisis and Cavendish Communications have exceeded my expectations in every respect and provide excellent customer services and value for money."
Southdown Housing
“Thank you Cavendish, for your continued support. Your teams go above & beyond to respond to our requests-even delivering SIM cards by hand to our offices! Your professional support & guidance in relation to our phone system has been invaluable. Many thanks.“
Seahaven Academy
“Thanks John – users didn’t even know anyone had been there! Great work from Julian etc. Many thanks – this is why we continue to use Cavendish.”
Cats Protection
Cats Protection
“Cavendish came up with a solution that met with our requirements and offered great value. As a local supplier, they are always easy to contact and very responsive. We would recommend Cavendish Communications without hesitation!”
Best Western Hotels
“Julian & Andy both worked really professionally, were very courteous, extremely mindful, respectful of the vulnerable and fragile service users whilst they were on site. They kept me informed of what they were doing, where they needed to be in the building and of any impact it might have on the service. I was very impressed generally with their work ethic & manner whilst they were here.”
Newhaven Port
Phoenix Day Centre
“As a local specialist cabling provider, we used Cavendish as we knew from our past experience that they are an excellent team, they all work very hard and get the job done on time at a high standard.”
Wealden Council
Wealden District Council
“Following the short notice to close the office in light of the coronavirus pandemic, we contacted Thomas Waters at Cavendish to arrange for the divert of our office telephone to multiple numbers, together with new recorded messages and an out of hours answering service. All of this was completed by Tom very swiftly, professionally and politely. We have no hesitation in recommending Cavendish Communications.”
Scott Estates Management Ltd
“Extremely satisfied, your team was always helpful and listened to any issues we raised and tried their best to help us overcome them. They seemed to have an appreciation of our stresses! A pleasure to deal with. Thank you.”
Newton Poppleford Primary School
“I just want to say Cavendish have been superb, Sales, Provisioning and Engineering have all been amazing and I want to thank you all!”
"The engineer attended site before we started work which was very helpful so it didn’t interfere with our working day too much. He worked quickly and tidily and explained exactly what he was doing. We have not had a problem since he left. Cavendish are quick to resolve any issues that we have – I would not hesitate in recommending them."
Poulton Remedial Services Ltd
"It’s a great feeling knowing that you have a safe pair of hands looking after your comms and data. A bit like having International Rescue on your team. Comms are crucial to us so I’m so glad we decided to work with Cavendish. F.A.B!"
Cloud Phone Systems VOIP Phone Systems from Cavendish
LDA Designs
"A last minute cry for help during a very busy period for the Cavendish engineers was handled promptly and efficiently. They look after us very well which is very much appreciated. The engineers and our account manager are always very knowledgeable, willing to help and probably smile through gritted teeth when we pile on the pressure. This latest cry for help was a good example of the result of having a good working relationship and the professionalism of the team."
Best Phone Systems for Schools in Sussex from Cavendish
Downlands Community School
"As always when there is an issue Cavendish excel at keeping me informed as to what is happening and when it is likely to be resolved. I always feel like I am in safe hands. We have been a customer for a number of years, their service has always been absolutely first class. I would not hesitate to recommend Cavendish."
Telephone Systems for The Health Sector from Cavendish
Custom Pharmaceuticals
"You have set yourselves a high standard, we now expect a superb customer experience every time!"
Small Office Phone System for Trimline from Cavendish
Trimline Group
"Our issue was dealt with promptly and we were regularly updated. Before the support request was closed we got a call to check that we were happy that the issue had been rectified to our satisfaction."
Business Phone Systems for Schools in Sussex
Hilltop Primary School
"Response and requests carried out both efficiently and promptly. Thanks for a good service when setting up our new system!"
Horizon Hosted Cloud Phone System Cavendish
ICL Solutions Ltd
We have been with Cavendish for many years and their service is always 10/10. This is why we would never change supplier!
Office Phone Systems multi line for Small Business
Small Loads Ltd
"Really appreciate all the support over the years and especially during the major building works. We’re also really pleased with the money we’re saving since having SIP installed. Many thanks!"
Small office telephone systems for Serviced Offices
Community Base
"I’ve found the Cav team very friendly & extremely helpful. Nothing is too much trouble for them, & they always follow up with a call or an email to make sure the issue is resolved."
Mitel Phone Systems from Cavendish based in Sussex
Flight Directors
"Cavendish are consistently high performing. Can’t recommend enough, and are very fast to respond, especially to high priority lines. Reps are always very friendly."
Business Phone Lines for Housing Associations from Cavendish
"We are always pleased with the service from Cavendish. Our phones are great, the support service is fab, and the personal contact is first class."
Phone Systems for Estate Agents from Cavendish
Open House Estate Agents
"Cavendish has always provided excellent service and I am now talking to other schools in the PSBP who are looking like they will be working with you!"
Aylesham Primary School
Aylesham Primary School
"We have been very pleased with the personal service provided."
Business Phone Systems for Solicitors from Cavendish
Chamberlins Solicitors
"Cavendish are easy to deal with, and we now know many of the staff."
"Telecoms as it should be."
Stafford Perkins
Stafford Perkins
"A very friendly and professional service."
Black Knight Cars
"Very friendly and helpful staff. Always a pleasure to speak to all of them."
Serval Systems
"Couldn’t ask for a better service!"
Sutton Valence Primary
“Just a quick line to say that the contractors who carried the work at the port last week did a great job, they were very helpful and worked around the guys in the control room with the minimum of fuss. The site was also left clean and tidy.”
Newhaven Port
Newhaven Port
"Great customer service!"
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