Complaints Procedure

Complaint Procedure – What to do if you are unhappy

In the unlikely event that you find yourself unhappy with our service, please let us know by either:

  • Calling us directly on 0800 206 2107 and ask to speak to the Customer Service Manager
    (Our office hours are Monday to Friday between 0830 and 1730 excluding Bank Holidays)
  • Writing to us at:

Cavendish Communications Ltd
Cavendish House
New Road
East Sussex

If you let us have the details of your complaint it will be investigated immediately. The whole team at Cavendish are fully committed to providing excellent customer service, and we will try to resolve your complaint as quickly as possible to ensure you are happy with the outcome.

If we are unable to provide an immediate solution we will keep you fully updated with the progress of your complaint and set a reasonable time frame for a resolution.  If we have made a mistake with any aspect of our service, we do encourage you to let us know so that we can amend our procedures in line with our customer service ethos.

The Office of Communications (Ofcom)

The Office of Communications (Ofcom) is the regulator for the UK telecommunications industry. This regulator ensures that all communications companies like ours, meet their obligations under telecoms and competition laws and regulators. Their contact details are:

Post: Office of Communications
Riverside House
2A Southwark Bridge Road
London SE1 9HA
Phone: 0300 123 3333 or 020 7981 3040
Textphone: 020 7981 3043
Fax: 020 7981 3333

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