Cloud Telephony Services from Cavendish

Cavendish has been providing cloud telephony since 2010 and we have seen this market grow from a trickle of early adopters to a steady flow of businesses migrating to the cloud.

We have an excellent team of support staff who ensure the deployment and migration to our hosted solution is first class. The knowledge and experience we have developed to provide trouble free installations, reliability and professional support is absolutely essential when considering a cloud telephony supplier.

Horizon Hosted

Horizon Hosted Telephony Service

Horizon is a complete business communications service that provides an extensive range of fixed and mobile telephony capabilities via an easy-to-use web portal.

Horizon is the number one cloud telephony solution on the market today and has the most comprehensive list of features to support every business no matter what size.

Horizon’s popularity is based not only on its features but on its carrier grade reliability, together with a simple commercial offering with no upfront capital cost and a per user per month payment basis.

Why do SMEs choose the cloud?

why-cloud-graph

According to a recent survey*, SMEs who use the cloud report:

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*Findings taken from Deloitte Report, Sept. 2014

Key features of a  hosted service

  • ‘One number’ anywhere
  • One voicemail box
  • Allows flexible working
  • Choice of numbers
  • Business continuity
  • Click to dial
  • Lower call costs
  • An on demand service
  • Multiple sites linked
  • Call notify by e-mail
  • 15 way conferencing
  • Transfer of calls from fixed to mobile

Packed full of productivity enhancing applications

A Choice of IP Phones

Choose from our popular Polycom and Cisco IP Phones with colour displays and touch screen options together with our stylish Polycom conferencing units.

PC Desktop and Softphone

Bring the power of Horizon to your desktop/laptop PC or Android mobile and access a range of features to ensure your staff are always in contact.

Auto Attendant

Provide callers with call routing options for different areas of the business or create announcements to inform callers of opening hours if closed.

Call Queuing

Manage incoming calls effectively and deliver them to groups, as soon as users become available. Provide information and choices to your callers.

Management Reporting

Know how many calls you are getting, how they are being handled and who is handling them? Export the reports you need to manage your business.

Call Recording

Record inbound or outbound calls for compliance, customer service or audit purposes with secure online access to file storage and retrieval of call details.

Call Centre

The Horizon Call Centre is cloud-based service with an extensive range of inbound call centre capabilities and is suitable for the smallest to the largest contact centre.

CRM Integration

Horizon Integrator provides interaction with key programs such as Outlook and Skype for Business and Integrator CRM is compatible with over 20 of the top CRM packages.

Fraud Management

Horizon’s fraud management services protect you from fraudulent activity, hacking or unauthorised call spends with call limits and automatic barring.

Assured Broadband Services

We offer a full range of assured broadband services dedicated to voice, with prioritised network traffic and UK-based 24/7 support with SLA’s.

For more information about our Horizon Hosted Telephony Service call 0800 206 2107 or send us an email.