Golf Club Manager
Jon Wittenberg

The Hever Castle
Golf Club and Course

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Hever Castle Case Study

Here is a short video put together by Hever Castle and Hever Castle Golf Club.

Click here to watch the full length video case study

About Hever Castle and the Golf Club

Dating back to the 13th Century, historic Hever Castle has famously been home to second and fourth wives of Henry VIII, Anne Boleyn and Anne of Cleves.

Today Hever Castle hosts a mixture of tourist activities as well as offering corporate hospitality and private events and weddings.

Set in the grounds of Hever Castle is the 27 hole Hever Castle Golf Club which as well as offering both Championship Golf as well as corporate hospitality and a stylish wedding venue.

The Problem

Despite being in the same grounds, the Castle and the Golf Club are a significant distance apart, so effective communications is essential. Having suffered for some time with different phone systems and in some cases two phone on one desk, which could both ring at the same time and voicemail with two different companies, the management team at Hever decided to update the phone system.

Choosing a Supplier

Having decided to update the phone system, Golf Club Manager, Jon Wittenberg researched what suppliers other clubs had used and went out to tender. Talking about the tender process, Golf Club Manager, Jon Wittenberg said, “We received information from a range of suppliers. Cavendish was the company that seemed to listen the hardest during consultation and didn’t try and sell us the earth. Their previous Golf Club/ Service Industry experience was a clear advantage over its competitors. They recommended a Mitel solution and were able to demonstrate it in action.”

Choosing a Solution

Talking about the Mitel solution, Jon Wittenberg and Hever Castle Manager Jane Bradley both commented on wanting a system which would allow extension dialling between the two sites and how the Mitel Application Suite (MAS) logged calls for client billing and cross charging, as well as the call attendant features which directed callers effectively to the correct department.

The Installation

Some optical fibres were already installed on site and the Cavendish engineers migrated the system across to the Mitel solution with IP extensions. Commenting on the training, Jane Bradley said, “Training was very good, Cavendish were always on the end of the phone and trained everybody.”

The Benefits of the New Phone System

Both Jon Wittenberg and Jane Bradley were very pleased with the new Mitel system and how it had freed up the administration team from some of the phone calls they would have otherwise had to manage manually. Jon Wittenberg added, “In the service industry, being able to answer phone calls from key customers by name using the Mitel phone system, really helps build a good relationship.”

Jane Bradley went on to say how the many other features of the new system had improved productivity in the Castle Office such as dialling from screen, being able to see missed calls and making conference calls.

In Summary

In summing up the experience of working with Cavendish, Golf Club Manager, Jon Wittenberg said, “We enjoyed good contact throughout the process which has given us the reassurance we have made the correct choice. We have had a few glitches thrown into the mix, but Cavendish’s response time has been very good.

Jon went on to say, “Cavendish have also offered additional solutions. For example when snow storms struck in 2010, no staff could get to work for over a week, which was not good for productivity, but with the Cavendish, solution we could effectively route all our calls to staff at home.”

Jon finished off by saying, “We would be happy to recommend Cavendish to other golf clubs.”

Click here to download a pdf this Hever Castle case study
 

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