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Dial through fraud or phone system hacking is big business for organised criminals and is on the increase. Terrorist organisations are raising funds by illegally gaining access to phone systems and then re-selling the calls.
Hackers usually target international calls, so that if your phone system is attacked, you could be left with a huge phone bill which could cost your business several thousands of pounds. Some of our own customers have fallen prey to this activity already and have incurred huge costs which the telecommunications provider is not liable for.
Hackers usually strike out of hours, over the weekend or during the holidays when detection is least likely and your communications provider will expect you to pay for all the illegal calls routed through your phone system.
Cavendish does send automatic email alerts to our customers if they exceed their call alert thresholds these are set so that they are notified when unusual call activity takes place. However this is a notification after the event and you may have already run up a sizable bill. The safest way to protect your system is to invest in anti-hacking software or hardware solutions.